It goes without saying (but I’ll say it anyway) that a basic principle of doing good business is being profitable. At a very simplistic level for an agency this comes down to ensuring that projects are priced in a way that delivers an appropriate profit margin and then delivered on budget.
We all know that saving for our pensions is important and when the Workplace Pension requirements came in a few years ago, it was a step forward for employees all over the country. However as an employer, it may also have felt like one more thing to understand, fund and juggle with business as usual (hopefully you had the help of a friendly accountant to take some of the pain away!).